Troubleshooting
===============

.. admonition:: Need more help?
   :class: hint
   
   Submit a support ticket at `<https://help.teamoffbroadway.com/portal>`_

During Install
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1. My flex doesn't reach the FlippyDrive:
      This can happen if you skip :ref:`this step <fpcfold>` or if the flex unfolds when placing the drive. Take the drive off if installed, verify the flex is still properly tucked between the drive/plug and heatsink, then try again.
      
      Once the drive/plug is in place, you can gently pull on the flex to test the slack length.

First Boot
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1. I see the bootloader on first boot/pressing ``X`` but get a black screen after:
      Your connection to the cube is fully working. The flex and nearly all of the FlippyDrive hardware is exercised to get to this point.
      
      Make sure you're :doc:`running the latest software<updates>`. This is almost certainly a software bug and the details of your cube/install should be reported `to the issue tracker <https://github.com/OffBroadway/flippydrive/issues>`_ or `customer support <https://help.teamoffbroadway.com/portal>`_.

Normal Usage
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