Troubleshooting

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Submit a support ticket at https://help.teamoffbroadway.com/portal

During Install

1. My flex doesn’t reach the FlippyDrive:

   This can happen if you skip this step or if the flex unfolds when placing the drive. Take the drive off if installed, verify the flex is still properly tucked between the drive/plug and heatsink, then try again.

   Once the drive/plug is in place, you can gently pull on the flex to test the slack length.

First Boot

1. I see the bootloader on first boot/pressing X but get a black screen after:

   Your connection to the cube is fully working. The flex and nearly all of the FlippyDrive hardware is exercised to get to this point.

   Make sure you’re running the latest software. This is almost certainly a software bug and the details of your cube/install should be reported to the issue tracker or customer support.

Normal Usage