Troubleshooting

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Submit a support ticket at https://help.teamoffbroadway.com/portal

During Install

1. The flex cable doesn’t reach the FlippyDrive:

   This can happen if you skip this step or if the flex cable unfolds when placing the drive. Take the drive off if installed, verify the flex cable is still properly tucked between the drive/plug and heat sink, then try again.

   Once the drive/plug is in place, you can gently pull on the flex cable to test the slack length.

First Boot

1. I see the bootloader on first boot/pressing X but get a black screen after:

   Your connection to the cube is fully working. The flex cable and nearly all of the FlippyDrive hardware is exercised to get to this point.

   Make sure you’re running the latest software. This is almost certainly a software bug and the details of your cube/install should be reported to the issue tracker or customer support.

Normal Usage